FAQ

Shipping, Installation and Delivery

Can I handle the installation myself?

Typically from a regional distribution center near your location. It depends on the size and scope of your project, the type of office furniture product ordered, and your office’s location. We generally ship from the location closest to you to reduce shipping transit times and the risk of damage during transit.

From where does it ship?

Typically from a regional distribution center near your location. It depends on the size and scope of your project, the type of office furniture product ordered, and your office’s location. We generally ship from the location closest to you to reduce shipping transit times and the risk of damage during transit.

Do you ship to Canada?

Typically from a regional distribution center near your location. It depends on the size and scope of your project, the type of office furniture product ordered, and your office’s location. We generally ship from the location closest to you to reduce shipping transit times and the risk of damage during transit.

Product – Related

What is a “wood veneer” desk?

Typically from a regional distribution center near your location. It depends on the size and scope of your project, the type of office furniture product ordered, and your office’s location. We generally ship from the location closest to you to reduce shipping transit times and the risk of damage during transit.

Can you reverse the side where a return goes on an L – shaped desk?

Typically from a regional distribution center near your location. It depends on the size and scope of your project, the type of office furniture product ordered, and your office’s location. We generally ship from the location closest to you to reduce shipping transit times and the risk of damage during transit.

Can you reverse the side where a return goes on an L – shaped desk?

Typically from a regional distribution center near your location. It depends on the size and scope of your project, the type of office furniture product ordered, and your office’s location. We generally ship from the location closest to you to reduce shipping transit times and the risk of damage during transit.

Do your products meet fire code standards?

Typically from a regional distribution center near your location. It depends on the size and scope of your project, the type of office furniture product ordered, and your office’s location. We generally ship from the location closest to you to reduce shipping transit times and the risk of damage during transit.

Payment and Order – Related

How can I pay for my order?

Shipping costs are not based on a fixed percentage and vary depending on the products ordered and the shipping destination. Other factors considered when estimating shipping costs include whether accessories such as a call before delivery, a delivery truck with a lift – gate, or expedited shipping are needed. Our online shopping cart provides a percentage estimate, but due to fluctuating fuel costs and the details of your order, the actual freight cost may vary. We can provide you with a quote once you determine your order.

What is the cost for shipping?

Shipping costs are not based on a fixed percentage and vary depending on the products ordered and the shipping destination. Other factors considered when estimating shipping costs include whether accessories such as a call before delivery, a delivery truck with a lift – gate, or expedited shipping are needed. Our online shopping cart provides a percentage estimate, but due to fluctuating fuel costs and the details of your order, the actual freight cost may vary. We can provide you with a quote once you determine your order.

Can I see items in person before ordering?

Shipping costs are not based on a fixed percentage and vary depending on the products ordered and the shipping destination. Other factors considered when estimating shipping costs include whether accessories such as a call before delivery, a delivery truck with a lift – gate, or expedited shipping are needed. Our online shopping cart provides a percentage estimate, but due to fluctuating fuel costs and the details of your order, the actual freight cost may vary. We can provide you with a quote once you determine your order.

After – Sales Service

What if it arrives damaged?

For desks, use a dry cloth to dust them and a damp cloth to clean them. However, it is advisable to check with the manufacturer before using any harsh chemicals on your furniture, as some chemicals can damage the finish of the office furniture. For office chairs, look for an upholstery tag first. If the tag code is “W”, you can wash the office chair with water or any water – based product; “S” means you can only use a water – free solvent to clean it; “W/S” means you can clean the office chair with either water or solvent; “X” means you can only clean chairs with a specific dry – cleaning method.

How do you maintain office furniture?

For desks, use a dry cloth to dust them and a damp cloth to clean them. However, it is advisable to check with the manufacturer before using any harsh chemicals on your furniture, as some chemicals can damage the finish of the office furniture. For office chairs, look for an upholstery tag first. If the tag code is “W”, you can wash the office chair with water or any water – based product; “S” means you can only use a water – free solvent to clean it; “W/S” means you can clean the office chair with either water or solvent; “X” means you can only clean chairs with a specific dry – cleaning method.